Do you have questions about your Town of McBee utility account or how your utility servcies are billed?
Since many customers share the same questions, the most common questions and answers are listed here to assist you.
If you don't find the answer to your question, check out other sections of this website or contact the Utility Department by email or call 843-335-8474 Monday - Friday, 8:30 a.m. - 4:30 p.m.
Frequently Asked Questions
A leaky toliet flapper can cost less than $5 to fix, but save more than 200 gallons per day.
If you are unsure whether you have a leak, call our office and we will send a technician to check your meter. If you find and fix a leak, you may be eleigible for a leak adjustment to your bill. Review the Leak Adjustment guidelines to determine if you may qualify, and how to submit a leak adjustment request to Utility Billing.
Payments are due 20 days from the bill date.
This will be refunded when the account is closed with a zero balance.
- You will be required to pay your FULL past due balance prior to reconnection of services. This will also include a $25 reconnection fee.
- When full payment is received by the Town of McBee, a work order will be submitted and a technician is dispatched to reinstate the utility services as quickly as possible. NOTE: payments received after 3 p.m. will not be reinstated until the following day.
Ensure that all faucets are turned off and stoppers in sinks and tubs are open prior to service reconnection to prevent accidental flooding.
This will ensure that your final bill is processed correctly and that your account will be closed. If you don't contact the Utility Department, you could be responsible for paying the utility bills at your old address until a new account is initiated by a new resident or owner.
To avoid late fees and service disruptions, be sure to pay the total amount due on or before the due date.
Contact the Utility Department to assist you with changing the account.
Please see our Leak Adjustment policy and fill out and submit your request.
Contact the Utility Department at 843-335-8474 and report low pressure for your home and we will dispatch a technician to check your meter for needed repair.
For emergencies after business hours, the Utility Department may be reached at 843-260-5053.