Common Questions
To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Library and Museum
Library cards are free, but require you to provide certain information in order to obtain one. For more information, please click on the link below:
Library card information
Library card information
We utilize the SC Lends program, which allows you to locate a book and have the book sent to your local branch. You can also renew your books online. For more information please click the link below:
Renew Books or Place Books on Hold
Renew Books or Place Books on Hold
The McBee Library will offer various activities throughout the month for all ages. Stay current with what is offered by checking the County Calendar:
Chesterfield County Library Calendar
Chesterfield County Library Calendar
Maintenance
Please refer to the monthly schedule. Remember, observed holidays will alter the normal routine.
Common Questions
Yes, it is quite possible. Fixing a leak can be quick and easy, and often doesn't cost much. The water that is wasted can quickly add up to an expensive water bill, not to mention the wasted water and energy from just supplying that water to a home or business.
A leaky toliet flapper can cost less than $5 to fix, but save more than 200 gallons per day.
If you are unsure whether you have a leak, call our office and we will send a technician to check your meter. If you find and fix a leak, you may be eleigible for a leak adjustment to your bill. Review the Leak Adjustment guidelines to determine if you may qualify, and how to submit a leak adjustment request to Utility Billing.
A leaky toliet flapper can cost less than $5 to fix, but save more than 200 gallons per day.
If you are unsure whether you have a leak, call our office and we will send a technician to check your meter. If you find and fix a leak, you may be eleigible for a leak adjustment to your bill. Review the Leak Adjustment guidelines to determine if you may qualify, and how to submit a leak adjustment request to Utility Billing.
The billing cycle is monthly for all customers.
Payments are due 20 days from the bill date.
Payments are due 20 days from the bill date.
The Town does accept all major credit / debit cards for payment. You may call 843-335-8474 to pay by phone. The Town is not currently accepting online payments.
Yes. Our AutoPay option does just that. Fill out and submit the Bank Draft Authorization form.
A $50,00 service initation fee will be assessed for each address and each meter.
This will be refunded when the account is closed with a zero balance.
This will be refunded when the account is closed with a zero balance.
- You will be required to pay your FULL past due balance prior to reconnection of services. This will also include a $25 reconnection fee.
- When full payment is received by the Town of McBee, a work order will be submitted and a technician is dispatched to reinstate the utility services as quickly as possible. NOTE: payments received after 3 p.m. will not be reinstated until the following day.
Yes. If you are planning to move, remember to stop your Town of McBee utilities account by notifying the Utility Department, with the date you want your services stopped and your new mailing address.
This will ensure that your final bill is processed correctly and that your account will be closed. If you don't contact the Utility Department, you could be responsible for paying the utility bills at your old address until a new account is initiated by a new resident or owner.
This will ensure that your final bill is processed correctly and that your account will be closed. If you don't contact the Utility Department, you could be responsible for paying the utility bills at your old address until a new account is initiated by a new resident or owner.
A late fee of 10% of the past due amount is applied to any account with a past due balance. An account with a past due amount is also subject to disconnection of water if not received by the cut-off date.
To avoid late fees and service disruptions, be sure to pay the total amount due on or before the due date.
To avoid late fees and service disruptions, be sure to pay the total amount due on or before the due date.
Yes. The account holder must be the responsible party (i.e., the surviving spouse or descendant, an estate or trust, etc.)
Contact the Utility Department to assist you with changing the account.
Contact the Utility Department to assist you with changing the account.
For your reference, the Town's ordinances can be found at Ordinances - Utilities.
Yes, under certain conditions water leak adjustments may be made for leaks that have been repaired, or for exceptional unexplained increases in consumption that have been validated by a plumber and/or the Utility Department of the Town of McBee.
Please see our Leak Adjustment policy and fill out and submit your request.
Please see our Leak Adjustment policy and fill out and submit your request.
Contact the Utility Department at 843-335-8474 and report low pressure for your home and we will dispatch a technician to check your meter for needed repair.
Questions concerning your water can be directed to 843-335-8474 between the hours of 8:30 a.m. and 4:30 p.m., Monday through Friday.
For emergencies after business hours, the Utility Department may be reached at 843-260-5053.
For emergencies after business hours, the Utility Department may be reached at 843-260-5053.